DTI with USAID RESPOND Project launched an online consumer complaint system last October 13, 2023—Makati City

Trade Secretary Alfredo E. Pascual (seventh from left) with USAID Deputy Director Eric Florimon–Reed (eight from left), Dr. Enrico L. Basilio, Chief-of-Party of the UPPAF RESPOND Project (fifth from right), and Dr. Mario Lamberte, Team Leader of the UPPAF RESPOND Project (fourth from right) posed with pictures with DTI officials during the launching of the DTI-CAReS.

DTI with USAID RESPOND Project launched an online consumer complaint system last October 13, 2023, in Makati City. Led by Trade Secretary Alfredo E. Pascual together with USAID-OECD Deputy Director Eric Florimon–Reed and RESPOND Chief of Party Enrico L. Basilio, the event formally launched the basic features of the DTI-Consumer Complaints Assistance and Resolution System (DTI-CAReS). The DTI-CAReS initiative envisions a future where all government agencies will be able to automate and streamline the online handling of consumer complaints with consumer protection functions.

DTI Secretary Alfredo E. Pascual (Center) signing the Department Order on the Expanded Dispute Resolution System of the Department of Trade and Industry during the launching of the DTI-CAReS with officials of DTI.